FAQ

ABOUT RTZEN (COMPANY, VISION, BRAND)

What is RTZEN?

RTZEN is a handcrafted ironwork décor brand operated by Iron-Craft, founded in 1997, focused on decorative functional décor that also adds timeless character to various design styles homes and offices.

Is Iron-Craft a family-owned business?

Yes. Iron-Craft is a family-owned company rooted in classic ironwork traditions and dedicated to preserving the craft through everyday decorative functional décor.

What was the original vision for RTZEN?

To keep traditional blacksmithing alive while creating durable, stylish ironwork that feels authentic and practical for real, everyday spaces.

Who is Tsach and how did RTZEN start?

Tsach Levy began apprenticing in blacksmithing in 1995, opened his own workshop in 1997, and has continued designing and crafting ironwork that blends old-world technique with modern usability. His journey included learning from master artisans and absorbing traditions from places like India, the Czech Republic, and Denmark.

Are RTZEN products handmade?

Yes. RTZEN products are handcrafted using traditional, blacksmith-inspired methods (hammering, bending, twisting). Each piece is carefully handcrafted by skilled artisans.

Where can I buy RTZEN products?

You can purchase RTZEN products through Amazon.com, Etsy or eBay.

How can I contact RTZEN?

For the fastest support, use the Contact Us page or email [email protected].

What are RTZEN’s company details?

• RTZEN is operated by Iron-Craft
• Registered address: 16192 Coastal Highway Lewes, Delaware 19958 USA.

LIFETIME WARRANTY (COVERAGE + HOW CLAIMS WORK)

Do you offer a Lifetime Warranty?

Yes. RTZEN backs products with a Lifetime Warranty as a reflection of quality, long-term durability and craftsmanship standards.

What does “Lifetime Warranty” mean at RTZEN?

If a product fails due to a defect in materials or workmanship under normal use, RTZEN will make it right.

What’s covered under the Lifetime Warranty?

Examples include manufacturing/workmanship issues such as structural failure under intended use, weld/connection failures caused by workmanship, or defects in materials that impact safe, functional performance.

What’s not covered under the Lifetime Warranty?

Normal wear and tear; finish aging; finish changes due to humidity/salt air/harsh chemicals/abrasive cleaning; misuse, overloading, accidents; improper installation; modifications/repairs not approved by RTZEN; and natural handmade cosmetic variations.

Who is eligible for the Lifetime Warranty?

The warranty applies to the original purchaser (or original gift recipient), purchases through official sales channels, and items used under normal conditions and installed as intended.

Is installation important for warranty and safety?

Yes. Proper installation into a suitable mounting surface is essential for safe, long-term performance (many products are designed to be easy to install and may include screws/anchors).

PRODUCTS, MATERIALS, FINISH, CARE, AND USE

What are RTZEN products made from?

RTZEN creates handcrafted ironwork (often described as wrought-iron style décor hardware) designed for everyday function and long-term use.

What finishing methods are used?

RTZEN’s process includes zinc plating and powder coating to support durability for real-world use.

What colors/finishes are available?

Depending on the item, finishes can include: a very dark brown (tends toward black), white, and antique brushed zinc.

Are RTZEN products rust-resistant?

All RTZEN items are described as rust resistant and built for durable everyday use.

Can RTZEN products be used outdoors?

Some categories (especially planter hooks) are suitable for both indoor and outdoor use, but exposure conditions matter (e.g., humidity/salt air/harsh chemicals can impact finishes over time).

Are RTZEN products heavy duty and durable?

Yes. RTZEN products are high quality, heavy duty and extremely durable products.

Do products include mounting hardware?

All wall-mounted items are designed for easy installation and list mounting hardware included (screws and wall plugs/anchors may be included on many items).

How do I choose the right mounting surface?

Best practice: mount into a stud/solid backing when possible. RTZEN package includes masonry and brick-wall anchors. If mounting into wood, refrain from using anchors, predrill and mount only using the screws. For drywall or other surfaces consult your local hardware store.

How much weight can your hooks/holders support?

Capacity depends on the product design and, most importantly, your wall material and installation method. For safe use, avoid overloading and install the product into a suitable surface using appropriate hardware.

How should I clean and care for RTZEN ironwork?

Use a soft dry cloth for cleaning. Avoid abrasive cleaners, harsh chemicals, and aggressive scrubbing, which can accelerate finish wear, especially in humid or coastal environments.

CATEGORY PLANT HOOKS (PLANTER HOOKS)

Can plant hooks be used indoors and outdoors?

Yes. Planter hook designs are described as suitable for both indoor and outdoor use.

What can I hang besides plants?

Many planter hooks are described as multi-purpose for hanging plants/flowers, baskets, lanterns, bird feeders, bird houses, wind chimes, and more.

Do plant hooks include mounting hardware?

Yes. All plant hooks include mounting hardware.

CATEGORY CURTAIN HOLDBACKS

Are RTZEN curtain holdbacks decorative or functional?

Both. They are designed to hold curtains back while adding handcrafted ironwork style.

Which rooms are they recommended for?

They’re suitable for many interiors, including entryways, living rooms, kitchens, bathrooms, and bedrooms.

Do curtain holdbacks come with mounting hardware?

Yes. Mounting hardware is included and easy to install.

What’s the difference between “medium” and “large” holdbacks?

It mainly comes down to curtain thickness/weight and the look you want (more coverage and visual presence with larger sizes).

CATEGORY TOWEL HANGERS (LONG TOWEL BARS / TOWEL RACKS)

Where can towel hangers be used?

RTZEN towel hangers are commonly used in bathrooms and kitchens, and some styles also suit bedrooms or workshops.

Are towel hangers wall-mounted?

Many are wall-mounted and easy to install with mounting hardware included.

Are long towel hangers’ heavy duty?

All towel hanger styles are heavy duty, durable, and rust resistant.

CATEGORY HAND TOWEL HANGERS (HAND TOWEL RINGS + SHORTER HANGERS)

What’s the difference between a hand towel ring and a hand towel hanger?

A ring holds a towel looped through it (great for small spaces), while a hanger/rack can hold towels more like a small bar.

Where are hand towel hangers recommended?

They’re commonly used in bathrooms, kitchens, walls and islands. They are suitable for many interiors.

Do hand towel products include mounting hardware?

Yes. Mounting hardware is included and easy to install.

CATEGORY KEY / JEWELRY HANGERS

What can I hang on the RTZEN key / jewelry holders?

Keys, lanyards, dog leash, small accessories, jewelry as bracelets, rings and (depending on the design) light everyday items. RTZEN key holders are described as “organizer” style pieces.

Where do key hangers look best?

Common placements include entryways, kitchens, bedrooms, patios, and workshops.

Are key hangers’ space-saving?

Yes. The designs are space savers/organizers.

CATEGORY GENERAL SET OF HOOKS AND COAT RACK

What are the Hooks used for?

These are multi-use wall hooks for organizing towels, clothes, hats, bags, dog leashes, BBQ tools, or even kitchen pans, designed to add functional charm to spaces like entryways, kitchens, bedrooms, bathrooms, workshops or patios.

Is it easy to install?

Yes. This item is easy to install and includes mounting hardware.

Is it durable and rust resistant?

Yes. It’s heavy duty, durable, and rust resistant.

Can I use it as part of a matching set?

Yes. RTZEN items are often designed to work as single pieces or as part of matching sets.

Can these hooks be used for Hanger Racks DIY projects?

Yes. Many of our customers love using these hooks for an easy, fully customizable DIY coat / keys rack project.

CATEGORY PAPER TOWEL HOLDERS

Do RTZEN paper towel holders fit standard rolls?

All models explicitly note fitting standard and jumbo-sized rolls.

What’s the difference between a countertop stand, wall-mounted holder and an under-cabinet holder?

A stand sits on a counter or table (portable, gift-friendly), wall-mounted holder is attached to the wall for counter-space saving and an under-cabinet holder mounts under shelves/cabinets to save counter space as well.

Are paper towel holders good gift items?

Yes. These are considered a great gift idea.

CATEGORY TOILET PAPER HOLDERS

Do RTZEN toilet paper holders fit all roll sizes?

All models are universal fit for all roll sizes.

What’s the benefit of a toilet paper holder with a shelf?

It adds a practical surface for small essentials while keeping extra paper within reach (depending on the model).

What’s the benefit of a double toilet paper holder?

A double holder keeps a spare roll ready, reducing the chance you run out.

Are toilet paper holders designed to match other RTZEN pieces?

All toilet paper holders are usable as a single piece or as part of a matching set.

CATEGORY CANDLE SNUFFERS

What is a candle snuffer used for?

A candle snuffer helps extinguish candles cleanly, with a classic ironwork look that can be displayed or stored conveniently.

Can I hang or store the candle snuffer easily?

Yes. The designs emphasize easy placement/hanging and decorative display.

Is a candle snuffer a good gift?

Yes. Candle snuffers are a great and affordable gift idea.

Any safety tips for using a candle snuffer?

Let the snuffer cool after use, keep it away from children/pets, and avoid placing hot metal on heat-sensitive surfaces. (If you’re using specialty candles/containers, follow the candle maker’s safety guidance too.)