PRIVACY POLICY
RTZEN (“RTZEN”, “we”, “us”, “our”) is a brand operated by Iron-Craft. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit rtzen-decor.com (the “Site”), purchase from our WooCommerce store, subscribe to our marketing, contact us, or interact with third-party links (including Amazon).
WHO ARE WE
Company: Iron-Craft
Email: [email protected]
INFORMATION WE COLLECT
Information you provide
- Orders / Checkout (WooCommerce): name, billing/shipping address, email, phone number, items purchased, order notes, and order history.
- Account information (optional): if you create an account, we collect login and account details you provide (passwords are stored in encrypted/hashed form by WordPress).
- Customer support: information you share with us in messages (and attachments such as photos, if you choose to provide them).
- Reviews / comments (if enabled): content you submit and related metadata.
Information collected automatically
- Device & usage data: IP address, browser type, device identifiers, pages viewed, approximate location (inferred from IP), and interactions with the Site.
- Cookies & similar technologies: used for core site functions, analytics, and marketing (details below). WooCommerce uses cookies to enable cart/session functionality.
HOW WE USE YOUR INFORMATION
We use information to:
- Process orders (payment, shipping, confirmations, customer service).
- Operate the Site (security, debugging, performance, and maintenance).
- Communicate with you (order updates, support replies, service notices).
- Improve and measure performance of our website and marketing.
- Send marketing (only if you opt in or where permitted by law), including email campaigns and product updates.
COOKIES AND SIMILAR TECHNOLOGIES
WooCommerce cookies (strictly necessary)
WooCommerce sets cookies that help the store function (e.g., to maintain cart/session behavior). The specific cookies can vary by store configuration; WooCommerce documents common cookies used for cart/session features.
Google Analytics (analytics)
We use Google Analytics to understand how visitors use the Site (e.g., which pages are visited, how the site performs, and how users navigate). Google Analytics may use cookies or similar technologies to collect usage information.
Opt-out option: You can opt out of having your activity available to Google Analytics by installing Google’s opt-out browser add-on.
Klaviyo (email + marketing automation)
We use Klaviyo to manage email marketing and customer communications. If you subscribe or if marketing is otherwise permitted, Klaviyo may process information such as your email address and interactions with our emails (e.g., opens/clicks). If we use Klaviyo web tracking features, Klaviyo may use cookies/identifiers to help measure performance and improve marketing relevance.
Klaviyo also provides data processing terms for customers.
Managing cookies
You can control cookies through your browser settings (block/delete). If you disable cookies, parts of the store (like the cart/checkout) may not work correctly.
EMAIL MARKETING CHOICES (KLAVIYO)
- Unsubscribe: Every marketing email includes an unsubscribe link.
- Preferences: Where available, you may adjust email preferences through links provided in our emails.
- Transactional emails: Order confirmations and important service messages may still be sent when necessary to complete purchases or provide support.
PAYMENTS
Payments are processed by third-party payment providers shown at checkout. We do not store your full payment card details on our servers; payment processors handle that information under their own privacy policies and security practices.
SHARING YOUR INFORMATION
We share information only as needed to run our business, such as with:
- Service providers (site hosting, security, email delivery, analytics tools).
- Klaviyo (email marketing/automation)
- Google Analytics (website analytics)
- Payment processors (to complete transactions).
- Shipping/fulfillment partners (to deliver orders).
- Legal/compliance (when required by law or to protect rights and security).
We do not sell your personal information in the traditional sense.
AMAZON AND THIRD-PARTY LINKS
Some RTZEN pages link to Amazon (for example, “RTZEN on Amazon”)
When you click a third-party link, you are subject to that third party’s privacy policy and practices (including Amazon). We do not control how third parties collect or use your information.
DATA RETENTION
We retain personal information only as long as necessary for:
- order fulfillment and support,
- business records (accounting/tax),
- security and fraud prevention,
- legal obligations and dispute resolution.
Retention periods vary by data type and legal requirements.
SECURITY
We use reasonable safeguards designed to protect personal information. No online system is 100% secure, so please use strong passwords and avoid sharing sensitive data by email.
CHILDREN’S PRIVACY
Our Site is not intended for children under 13 (or the age defined by applicable law). We do not knowingly collect personal information from children.
INTERNATIONAL VISITORS
If you visit from outside the United States, your information may be processed in the U.S. or other locations where we or our service providers operate.
YOUR PRIVACY RIGHTS
Depending on your location, you may have rights to:
- request access, correction, or deletion of personal information,
- request portability (where applicable),
- object to or restrict certain processing (EEA/UK),
- withdraw consent (where processing is based on consent, e.g., marketing),
- opt out of certain types of targeted advertising/sharing (where applicable by law).
CONTACT US
For privacy questions or requests, contact:
[email protected] or via our Contact Us page.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time.
